Questions & Answers

Have you ever had a question and either didn’t know where to find the answer or were too afraid to ask? If so, you’ve come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

If you think of question that is not on this list, please click on “Ask a Question” and let us know what you’re thinking. If enough people ask the same question, we’ll post the answer in this section for future visitors.

[expand trigclass=”noarrow” tag=”h4″ title=”How long does it take for you to complete my order?”]There really isn’t a short answer to this question. Some jobs can be produced in minutes and some may take weeks or months. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet your most stringent demands.[/expand]

[expand trigclass=”noarrow” tag=”h4″ title=”What is a "proof?"”]A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show an accurate representation of the final product.
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[expand trigclass=”noarrow” tag=”h4″ title=”Why do I need to look at a proof if I’ve already given you everything I need to have done?”]We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.[/expand]

[expand trigclass=”noarrow” tag=”h4″ title=”Do I still need to approve a proof if I bring my work in on disk?”]It may seem like a proof wouldn’t be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.[/expand]

[expand trigclass=”noarrow” tag=”h4″ title=”How do I go about getting an estimate from you?”]Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.[/expand]

To request an estimate or get help with a project, visit our Products and Services area. To download useful software and find helpful information, search Resources & Support. To learn more about us, browse through our Company Information section.

An easy-to-use pulldown menu, search engine, and link to our contact form appear on each page. As well, feel free to go to the Search tab at any time if you're having trouble locating a particular item. If there's anything we can do to improve our site, please let us know.

Promotional Products - Let us help you find the right promotional products for your company. Visit our Products page in the Products & Services area for links to our Promotional Partners. Please visit often as we will be updating this area with new Partners.